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WE LIKE TO MAKE THINGS CLEAR

Please read the following terms and conditions while placing an order from our website. And make sure you understand how the process works. Feel free to contact us if you need any more details.

SERVICE:

The solutions, prices, and delivery times listed on our website GSM Zambia is the service we provide to you.

ORDERING:

It is your responsibility when making an order to verify that the IMEI/MEID/Serial number and/or Network of your phone is correctly provided to us. Refunds are not available if you have paid and discovered afterwards that your IMEI/MEID/Serial number and/or network is not correct. Always double check all info before you click the Place Order button.

In case that you are sure you have submitted the correct IMEI/MEID/Serial number and/or Network, we will ask you to send us a picture or video of the IMEI/MEID/Serial and Network which shows your phone is currently locked to as proof.

DELIVERY & TIME:

We will deliver the item(s) you ordered to the email or confirmed physical address that you have completed on the order form.

We DO NOT guarantee that your order will be delivered within a exact time frame or between certain hours of the day. We will do our best to ensure that orders placed on our website will be delivered within a reasonable time frame as advertised. Time sensitive orders which are placed outside the hours listed will be processed within the next business day.

GUARANTEE:

We can only guarantee that you phone is permanently unlocked, if the following criteria is met:

The IMEI/MEID/Serial information you provided to us when you ordered is 100% correct.
The Network Carrier information you provided to us when you ordered is 100% correct.
The instructions we provided to you have been followed EXACTLY.
Your phone is not reported as blacklisted/lost/stolen.
Your phone is not hard-locked or has zero attempts left.
The software of your phone has never been altered, changed, modified, or tampered with.
The IMEI/MEID/Serial number of your phone has never been altered, changed, modified, or tampered with.
The phone has never undergone unsuccessful unlock attempts in the past.
The phone does not have any internal/external mechanical defects which would prevent it to function properly.

USE OF SERVICE & RISK:

We are not responsible for any damages caused to your phone by You while trying to unlock it.
The unlocking procedures will be at your own risk following the delivery of our service.
Delivery of item(s) shall not be processed until you have made full payment for the service we provide.
Major Force Situation: GSM Zambia shall not be liable for any delivery default due to any circumstances beyond our control including, but not limited to, Acts of God, war, civil unrest, riots, strikes, lock-outs, acts of civil or military authorities, fire, flood, earthquake or any occurance of such nature.
In addition, GSM Zambia shall not be liable for any server technical difficulties, failures, power outages, maintenances, or any related server issues. We will always notify you in advance of any server issues we may encounter.

PRICE & PAYMENT:

The price for each solution is the price listed on our site, and the payment of service has to be made in FULL before the service is provided to you.

Payment shall be in the form of PayPal, Moneybookers, Western Union, Bank Transfer, or any Credit Cards such as American Express, DiscoverCard, MasterCard, or Visa. No other payment methods are accepted unless approved by us in advance. Please contact us with your payment details.

REFUND POLICY:

In the unlikely event that the solution we provided to you fails to unlock your phone, we will ask you to do the following:

1. Provide us confirmation that the IMEI/MEID/Serial number and/or Network you provided when you ordered is 100% correct. In the event that this information is 100% correct, we reserve the right to seek further evidence from you that supports your claim that our solution did not unlock your phone. This shall include you to send to us the following:

Make a video recording of the unlocking procedure that you have tried to do with our codes(s) on your phone. You must provide a video which will clearly show us the following details:

a. The IMEI/MEID/Serial number displayed on the screen of your phone. You cannot use the IMEI/MEID/Serial number located on the box.
b. You inserting an foreign SIM card, switch phone ON, entering the unlock code,then clearly show us what is displayed on the screen.

This is the only way we can determine whether the code(s) we provided is successful or not.

2. Order cancellations will NOT be granted after the IMEI/MEID/Serial number of your phone is in pending or in processing. Refund will only be granted if we do not have a solution for your phone.

If you have any questions about our refund policy, please contact us!

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